FREQUENTLY ASKED QUESTIONS

     

    Q How can I book and pay for my course?

    Bookings can be made on our website http://www.ihbinstitute.co.za/register.html or over the phone by calling us on 011 701 7191 or 0784118827 or 078 876 0978.  Our offices are open Monday to Friday, 9.00am – 5.00pm

    Payment is taken in full or atleast 50% deposit at the time of booking using a cash, eft, swiped at the premises or credit or debit card using paypal .

    Q Can I book courses on the weekend/last minute courses?
    To book a course outside of office hours, please leave a message on our contact form or send us whatsapp on 0784118827 clearly giving your name, telephone number and the course/training you wish to book. One of our team will call you back within 24 hours to arrange payment.
    Q Can I cancel or transfer my course?
    All course fees / registration are non-refundable and non-transferable.
    In the event of a genuine reason for non-attendance or cancellation (proof of which may be required), a request for transfer may be considered at the discretion of The Institute. A transfer fee of R300 per training date will apply to reschedule or a medical certificate (for the named student only) will be required to waiver this fee.
    Should you be unable to attend, please notify us in writing within 72 hours of the booked training course. Failing to notify us with a minimum of 72 hours’ notice, may result in forfeit of all course fees paid.
    Q What if I have difficulties finding the training centre on the day? 
    Should you be having difficulties in finding the training center, please refer to google map or call us to send you directions to our training center.
    If you are going to run late for your training, please ensure you contact us before 10.00am. Outside of these times, please leave a voicemail message clearly giving your name and telephone number and one of our team will come back to you within 24 hours.
    Q What happens if IHB Institute cancels my course? 
    In the event that the Institute need to cancel your course for reasons beyond of our control, i.e. insufficient numbers of students or any other reasons beyond our control; The Institute will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email.
    The Institute is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
    Q What if I have Special Training Needs / Requirements? 
    Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis.
    Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost may apply for training on a one to one basis. This can only be offered where discussed prior to booking your course, as we may need to make adjustments to the training day or special arrangements at the centre to support you for which we may require advance notice.
    All courses are taught in English & given the fast track nature of our courses, students will require a good command of spoken and written English language in order to achieve and demonstrate the course requirements. We can accomodate students who cant speak or write english on one to one training at an additional cost if deemed required. Please discuss this with the Advisor before booking as refunds cannot be given where a student is unable to participate within the training day(s) due to reasons not disclosed at the time of booking.
    Q Why are the courses so much shorter than at colleges of further education? 
    We provide short, intensive training courses. We work with very small numbers in each training group to provide a more student focused learning environment. We work with very experienced tutors with vast personal knowledge of working within the industry. We work only from our own training centres which are purposely set up to deliver a high standard of training.
    Our courses offer a flexible route to study, to achieve your career goals and our dedicated Support Team offer assistance by email or telephone, even beyond your training days.
    Each training day begins with a short introduction on health and safety with the remainder of the day focused on hands on practice and acquiring of the skills to deliver treatments.
    You will receive practical training course notes following your confirmation email, which you are welcome to print and take along to the training to make personal notes (if required) or use at home to refresh your knowledge after your training days
    Q What are the Course times? 
    You should arrive for 9.45am to start at 10.00am and will finish at approximately 2.00pm with a short break for lunch.
    Late arrival is extremely disruptive to other students.  If you arrive late (in excess of 30 minutes) you will be unable to participate in the training, Please therefore ensure you allow sufficient time for travel.
    Q What do I need to take with me on my Course? 
    For hygiene purposes, please bring along one clean hand towel and one clean bath towel for your personal use during the course.  Should you forget your towels, they will be available to purchase at the Academy for R80 / R120 respectfully. You will also be required to take your lunch with you (no hot food), tea and coffee is available free of charge.
    Q What do I need to wear on my training day? 
    You should ideally wear a professional beauty tunic. Otherwise smart-casual, clean clothing should be worn. You should wear flat shoes with covered toes/heels. Please ensure you are suitably dressed to give and receive treatments.
    Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice.
    Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings.
    Note: You will also be required to practice following training and carry out treatments from home (10-12 treatments for each unit being studied) as detailed in your Practical Assignment.  You will need to ensure you organise models (friends/family/clients) to practice upon at home.
    You will require access to products/tools at home (and for practical assessment days) in order to complete required treatments for which students must cover this cost. Starter kits are available to purchase from our website or from any beauty supplier of your choosing.
    You will need to collate the required evidence for your treatments (consultation form, feedback form and photographs) in a ring binder folder. Once all treatments are completed, you should submit your portfolio
    Receipt of work is acknowledged by email within 48 hours of receipt and feedback will be sent by email within 10 days of submission.
    Once you have completed all of the coursework, you will be invited back to The Institute.
    You must ensure you revise thoroughly before attending for assessments and continue to practice your treatments up until you attend for practical assessment to keep your skills up to date. Additional fees apply should you need to retake your training again prior to attending assessments.
    Q How do I get help with my work? 
    Should you require any assistance with your work, following your training days; please feel free to contact our Support Team, available Monday to Friday, 9.00am – 5.00pm. Should you wish to speak with someone, please call us.
    Q Refresher Training 
    Following training, students should begin practicing treatments as soon as possible while the knowledge and skills are freshly learnt. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.
    Q Further questions? 
    If you require any further assistance or have any questions, please feel free to email contact us. Our offices are open Monday to Friday from 9.00am – 5.00pm. For urgent queries, please call us on +27 78 876 0978 or 0784118827  for Existing Student Support or for all New Course Enquiries.